Last updated: August 2, 2026
This Privacy Policy explains how Jiaxing Shunem Trade Co., Ltd., trading through the WovenBag website, handles personal information submitted through wovenbag.com.
Information we collect
When you contact us or submit an inquiry, we may collect your name, business email address, company, country, phone or WhatsApp details, requested products, specifications, quantity, destination and message. We may also receive basic technical information such as browser type, referring page, device information and website activity through essential server logs or analytics tools.
How we use information
We use this information to answer inquiries; recommend materials, dimensions, construction and packing; prepare samples, quotations and orders; maintain website security; and meet legal, tax, accounting and trade obligations. We do not sell personal information.
Legal basis
Depending on your location and the context, we process information to respond to your request, take steps toward or perform a contract, meet legal obligations, or pursue legitimate business interests such as customer service and website security. Where consent is required, you may withdraw it by contacting us.
Service providers and international transfers
Inquiry details may be processed by service providers that help us operate the website and business communications, including Zoho CRM, hosting, email, analytics and security providers. They may process information in countries other than your own. We limit access to what is needed and use reasonable contractual and technical safeguards.
Retention
We keep inquiry and business records only as long as reasonably necessary to respond, manage a potential or completed order, resolve disputes, maintain security and meet legal or accounting requirements. Records no longer required are deleted or anonymized where reasonably practical.
Cookies and analytics
The website may use essential storage needed for security and basic operation. Analytics or visitor-tracking features should be activated only in accordance with applicable consent requirements. You can restrict cookies through your browser settings, although some functions may be affected.
Your choices and rights
Subject to applicable law, you may ask us to access, correct, delete or restrict your information, object to certain processing, withdraw consent, or request a portable copy. We may need to verify your identity. You may also complain to the data-protection authority in your country.
Security and third-party links
We use reasonable measures intended to protect information, but no internet system is completely secure. Do not send payment card details, passwords or unnecessary sensitive information through the inquiry form. Third-party services such as WhatsApp operate under their own privacy policies.
Contact
For a privacy question or request, contact Jiaxing Shunem Trade Co., Ltd. at sales@wovenbag.com with the subject “Privacy Request”. We may update this policy when our services or legal obligations change.